Grievance Mechanism Voltalia

Voltalia has established a grievance mechanism to acknowledge, respond and facilitate a resolution for stakeholders’ grievances. The aim of the grievance mechanism is to ensure an adequate response to all complaints and appeals by stakeholders, including the local population affected by the Project.

Voltalia will manage and handle complaints and grievances through the following process:

•  Identification of the grievance;

•  Registration and categorisation with the competent department;

•  Acknowledgement by the competent department;

•  Investigation/response and supervision of response;

•  Communication of the response and request for stakeholder’s feedback; and

•  Close-out.

You can report a grievance via the following methods:

•  Verbally: Verbal grievances are directed to an expert and/or company representative, who will fill out the grievance form with all required details and pass it over to the Grievance Manager; and

•  In writing: Stakeholders can complete and submit a grievance form, which is available below and at the project website. Alternatively, you can submit your grievance by email to j.anand@voltalia.com

•  Phone: 07501 504497